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Billing (5)
Questions about billing policies and procedures
Customer Service (2)
General customer service & VIC questions
Dedicated (0)
Dedicated Internet access including ISDN and leased lines (FT1, T1, T3 etc.) questions
Dial-up (3)
Dial-up questions and information
DSL (0)
DSL information and questions
Hosting & Collocation (10)
Questions about web hosting, dedicated servers and collocation
IT Support (0)
Questions about IT Support services including service contracts
New technologies (0)
Questions about wireless, voice over IP and other new technology services
Security (1)
Security services, and security questions about VIC
Web, application and database development (0)
Information and questions about development of web sites, applications and databases including marketing and editing


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Last 15 Articles
I need to reboot my collocated server. Can you do this for me?
Yes! Just contact us and we will restart your server. We also have remote reboot options where you can control power to your server and reboot it via a web browser. Please con...
Last Modified: 2003-05-19 Number of views: 3130
How can I see how much bandwidth my collocated server consumes?
We have a web site where you can view real time bandwidth information about your server. To obtain access to this site please contact us....
Last Modified: 2003-05-19 Number of views: 2844
Do you support newsgroup access (USENET)?
Yes we do: News (NNTP) server: news.vic.com Authentication: No authentication is needed for VIC customers connected to the Internet through VIC...
Last Modified: 2003-05-19 Number of views: 3055
How do I configure my e-mail account?
The general settings you will need to configure your e-mail account are: Your Email address: userid@vic.com (joe@vic.com) Incoming (POP3) server: mail.vic....
Last Modified: 2003-05-19 Number of views: 3580
How do I configure my dial-up account?
The general settings you will need are: Modem telephone number: 2517000 Primary DNS server: 64.203.64.10 Secondary DNS server: 64.203.64.11 Incomi...
Last Modified: 2003-05-19 Number of views: 3226
How many pages can I fit into 20 MB of server space?
This is a tough question to answer. Depending on how graphically intensive your site is, and on how long you consider a "page" to be, 20 MB for most commercial sites will ho...
Last Modified: 2003-05-19 Number of views: 3077
What is bandwidth and how much do I need?
In web hosting, bandwidth refers to the amount of traffic that your web site uses on a monthly basis. For most businesses, 500 MB of monthly traffic has been more than enough....
Last Modified: 2003-05-19 Number of views: 2998
Can I manage my e-mail accounts by myself?
Yes. If you host your domain name with us you have complete control over it. You can add, remove accounts and aliases via a web interface located here. You can even add mailin...
Last Modified: 2003-05-19 Number of views: 3065
Can I use Microsoft FrontPage?
Yes. Microsoft Frontpage is a free option that can be added to any of our virtual web hosting packages. Please contact us for details....
Last Modified: 2003-05-19 Number of views: 3080
Do the web hosting accounts come with dial-up Internet access?
Yes. All of them except the basic hosting plan. ...
Last Modified: 2003-05-19 Number of views: 2861
What value-added services does my business receive with virtual web hosting?
Expert technical support Unlimited email aliases such as: yourname@yourdomain.com Daily, weekly, and monthly Web statistics reporting the number of hits per page Advance...
Last Modified: 2003-05-19 Number of views: 3202
What about virtual web hosting speed and reliability?
All of your Web site information is stored on a state-of-the-art Web server with RAID5 storage. Our redundant Internet connections are connected directly to Cable & Wirele...
Last Modified: 2003-05-19 Number of views: 2982
What is the advantage of Virtual Web Hosting?
Your business can use its established domain name, or VIC can register a domain name for you. The Web site address (URL) will be http://www.yourcompany.com/ (or .net .org). Th...
Last Modified: 2003-05-19 Number of views: 3156
What are VIC's billing department hours?
Our billing department is open from 9am to 5pm EST, Monday through Friday. Email requests (to help@vic.com) are answered within 24 hours. ...
Last Modified: 2003-05-19 Number of views: 3214
How can I change my billing address?
If you receive a mailed invoice, just write the new address on the back of the portion of the invoice you return with your payment or contact us. Other customers can contact u...
Last Modified: 2003-05-19 Number of views: 2963
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