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Home >> Products & Services >> Computer TuneUp™ (IT Support & Help Desk)

VIC’s Computer TuneUpTM service allows companies to focus on core business while outsourcing their network and computer management. Without any capital investment, hiring IT staff, and with the increased security, efficiency and access to the expertise that you need we remove the hassle out of your company’s Information Technology. By becoming your IT department you have a single contact for any issues, from network performance, to firewalls and security, computer support, server maintenance, and disaster recovery. And since we can resolve 90% of support requests remotely you will never have to wait more than a few minutes to get back to your work.

With a predictable fixed monthly cost your company’s productivity increases and your employees have a help desk to contact when they need support with any computer, server, and network issues. With proactive maintenance and monitoring your IT infrastructure, however small or large, is always ready so you can carry out your business.

Benefits:
As a complete IT department for your company, VIC’s Computer TuneUpTM service will support your IT infrastructure with three ongoing phases:

1. Commitment:

  • Inventory of technology in your business: Mapping of your existing IT infrastructure to create an inventory of IT assets to be supported
  • Meetings with your staff: Your employees will have multiple ways to contact support from e-mail, to online chat and telephone.
  • IT planning: Is your business taking advantage of all the Information Technology available to your business? Our custom plan will provide you with a roadmap to IT success for increased productivity and efficiency.
  • Disaster recovery plan: What happens if tomorrow your server or computer crashes and you lose all your data? The disaster recovery plan will make certain your data, files and databases are always available.

2. Maintenance

  • Proactive checks: We make sure that your computers have the latest security updates, and virus definitions so when the next wave of IT germs comes you are protected from data and productivity loss.
  • Access to support: From simple problems such as “my mouse is not working” to “somebody deleted our customer database” your employees have a single point of contact.

3. Consulting

  • Access to expertise: You heard about this software that will revolutionize the way you do business? Do you need to expand your infrastructure to support your new clients or employees? We will sit down with you and see what your business needs to cope with a changing technology environment.
Please complete the following form for a customized fixed-cost quote or contact us today:
How many computers do you have in your office?
1-2 , 3-10, 10 or more
Do you have a network?
Yes, No, Some Computers
Do you have any servers?
Yes, No, I am not sure
How many employees do you have?
1-2, 3-10, 10 or more
Name:

Address:

E-mail:

Phone:

 

For more information please contact us or fill out this form.

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